Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400
Dear Customers:
First of all, we would like to thank you for your continuous support to Canon and our products.
We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400. As a result of a faulty connection involving the power cord for the fixing unit heater, which occurred at the time of manufacture or during servicing, a limited number of the seven models in question may present a risk of smoke emission or fire.
Canon will offer customers free inspections for the models in question and will provide, at no cost to customers, select parts replacements to ensure a proper connection should the machines require servicing in the future.
Should your Canon personal copier be one of the models listed above, please call the respective number below.
To all customers using the products in question, we extend our sincerest apologies for any inconveniences resulting from this advisory. To ensure that all Canon customers can continue using Canon products with confidence, we will make every effort to achieve the highest levels of quality possible and ask for your continued support.
Affected product models: PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400
Country | Company | Contact Point |
| Bangladesh | Flora Limited | 880 2 9567846 |
| Brunei | Interhouse Company | 673 2 653 001 |
| Cambodia | Royal Cambodia Company | 855 23 428955 |
| India | Canon India Pvt Ltd | 1800-345 3366 (Toll-free) |
| Indonesia | PT Samafitro | 6221 3455521 |
| Malaysia | Canon Marketing (Malaysia) Sdn Bhd | 03 7844 8333 |
| Maldives | SIMDI | 960 324819 |
| Myanmar | ACCEL Int'l | 95 1 202092~96 |
| Nepal | Int'l Electroniccs Concern | 977 1 4421991 |
| Pakistan | Shirazi Trading Company | 92 21 2414643 / 92 21 242 4075 |
| Philippines | Canon Marketing (Philippines) Inc. | 632 884 9000 |
| Singapore | Canon Singapore Pte Ltd | 1800-799 8686 (Toll-free) |
| Sri Lanka | Metropolitan Office Pvt Ltd | 94 1 437797 |
| Thailand | Canon Marketing (Thailand) Co. Ltd | 662 344 9888 |
| Vietnam | Canon Vietnam Representative Office | 848-820-0466 (HCMC) / 844 512 1033 (Hanoi) |
Canon Inc
Canon Singapore (Regional Headquarters for South & Southeast Asia)
Note: This notice will also be advertised on the Asian Wall Street Journal (19 Sep issue) and the International Herald Tribune (22 Sep issue).